Knocket is a lightweight intelligent IM reception system built by Tencent Cloud on its RTC real-time communication infrastructure. It bundles a chat widget you can embed in a website or app, an AI-generated contact page and a 24/7 AI agent, and funnels messages from web, app and contact page into a single inbox.
Knocket is a lightweight intelligent IM reception system built by Tencent Cloud on its RTC real-time communication infrastructure, available at https://knocket.trtc.io/ . It combines three things in one: a chat widget, a personal contact page and an AI agent. You can generate a chat window to embed in your website or app with one click, or publish an AI-generated contact page as an entry point. When you are offline, an AI agent backed by your own knowledge base answers around the clock, and messages can be routed to Telegram and email.
Main capabilities
- Real-time chat widget: Create your own chat window in a minute and embed it in a website, an app, a social profile or an email signature with one click.
- Contact page: Generate a personal or product page with built-in online chat from a template or from a plain-language prompt; once published, a single link serves your visitors.
- AI agent: Always-on automatic replies, with a customizable avatar, name and trigger scenarios; when it cannot answer, it hands over to a human seamlessly.
- Knowledge base: Build it from FAQs, URLs or uploaded files so the AI agent's answers actually match your business.
- One Inbox: Messages from your website, app and contact page land in one place, with H5 mobile handling supported.
- Telegram replies: Route conversations into Telegram so you can reply to visitors without sitting at a computer.
- Multilingual interface: The chat widget supports dozens of interface languages, which helps with overseas visitors.
- Usage statistics: Track the volume of large-model calls to keep an eye on how your support is running.
How to use it
- Register: Go to https://knocket.trtc.io/ , sign up and log in to the workspace.
- Pick your touchpoint: Choose to create a web widget, a contact page or a mobile component.
- Configure the look and feel: Set the theme color, brand logo, greeting, interface language, online hours and FAQs.
- Connect the AI agent (optional): Turn on Knocket AI, configure the model, the AI avatar and its name, then build a knowledge base from FAQs, URLs or uploaded files.
- Connect your channels: Choose how you want to be notified — the web Inbox, email, or Telegram for mobile replies.
- Publish: Share the generated link, or paste one line of code into your website or app to embed it.
- Start receiving visitors: Messages arrive in the Inbox in real time; you reply when you are online, and the AI agent answers when you are not.
Core strengths
Visitors can start a conversation without registering or leaving contact details, which sharply reduces drop-off. Underneath it runs a real-time communication platform refined by Tencent over many years, so latency is low and stability is high. The chat widget, contact page and AI agent come as one package, so it works whether or not you have a website, and the AI agent covers you while you are away. With One Inbox and Telegram replies, you stop switching between platforms and stop being tied to a desk.
Where it fits
- Landing page inquiries: Embed the widget on a landing page; visitors ask questions without signing up, and the AI catches interested users while you are offline.
- Creator link-in-bio: Put the contact page in your social profile bio so followers can tap through and ask about collaborations.
- SaaS trial conversion: When users get stuck during a trial they can ask right away, and the AI answers from your documentation, which helps activation.
- E-commerce pre-sales and cart recovery: Answer questions on product pages in real time so fewer buyers abandon a cart over doubts.
- Booking and consulting: Coaches, agents and similar professionals showcase their services on a contact page and settle appointments by chatting online.
Limits and notes
You need to register and log in to the workspace before you can use it. Details such as theme color, interface language, online hours and FAQs must be configured by you, and the result depends on how well you configure them. The AI agent answers from the knowledge base you provide; questions outside it are handed to a human, and accuracy depends on that content, so it is not equivalent to a professional human agent's judgment. Pricing and usage rules follow whatever the official site publishes. When you connect real customer conversations, you are responsible for meeting the data and privacy requirements that apply to your industry.
Frequently asked questions
Do visitors need an account to use Knocket?
No. Visitors can start a conversation without registering or leaving contact details, which sharply reduces drop-off. Registration is only required for the person setting up the reception entry point, who signs up and logs in to the workspace on the official site.
What does the AI agent base its answers on?
The AI agent answers from the knowledge base you build yourself, which can be assembled from FAQs, URLs or uploaded files. When a question falls outside that knowledge base, it hands the conversation over to a human seamlessly.
Can I still catch visitor messages when I am offline?
Yes. Messages reach you through the web Inbox, email notifications or Telegram. While you are away the AI agent replies automatically, and you can still answer in real time from Telegram when you are out.
